Frequency Asked Questions

1. How soon will my order be processed?

Orders are processed during normal office hours, which are 8.30 a.m. - 6.00 p.m. Monday to Friday and 9.00 a.m. - 2.00 p.m. on Saturday. Any orders placed outside of these hours will be processed the following business day. Same day delivery can usually be achieved where the order is received before 2pm on a weekday or 12 noon on Saturday. Orders placed outside of these hours, or orders going to a rural delivery address may not be able to be delivered on the same day. Where this is the case, In Vogue Blooms will send your order for the next available delivery.

2. What service and quality guarantees do In Vogue Blooms offer?

Our 100% Guarantee. In Vogue Blooms's guarantee means that your gift of flowers will be fresh, designed attractively and will be delivered on time.

3. If I need to contact In Vogue Blooms straight away, how do I do this?

Should you require further assistance, please call In Vogue Blooms on our toll free number 0508 356 278 (within New Zealand) or email us


4. Is my personal information safe and are my on-line transactions secure?

Your Security and Privacy are very important to us.When you shop on-line with In Vogue Blooms, safe transactions and the protection of your privacy are our top priorities.In Vogue Blooms will not share your information with any third party.We collect and store information about you in order to help us both to add more products and services to you and to ensure that your shopping experience with us is rich and personalised.

 


 

SECURE ORDERING

Ordering from In Vogue Blooms is easy, convenient, and very safe. In Vogue Blooms uses the Secure Sockets Layer to secure your order information. Our server uses digital certificates from a leading provider of Internet security services.


COLLECTION AND USE OF INFORMATION

When you place an order, we require you to provide us with personal contact and billing information, including your address, telephone number and email address. In Vogue Blooms uses this information to manage the practicality of delivering the order you've placed with us. Recipients information is only used for delivery purposes. In some instances, the recipient may be called to schedule a delivery time, your information is securely held in a database which is programmed to perform automatic dispatches on the dates you've requested. This data is held for this purpose only.

ANONYMOUS ORDER

If you select to remain anonymous on the order, and we if receive an inquiry from the recipient, In Vogue Blooms will contact you before releasing any information about your order. Where information is given, it will only be supplied to the recipient of the order.

NO THIRD-PARTY USE OF YOUR INFORMATION

In Vogue Blooms does not sell, trade, or rent your personal information to third parties. We do, however, share the recipients information with our Floral delivery company for the sole purpose of delivering your orders.